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Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
Starting at $9.95 per month
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What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
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Popular Features
- Message alerts (56)9.696%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
On Premise
per month
Toll Free Number
$9.95
On Premise
per month
Toll Free Calling Plan
$15.00
On Premise
per month
Entry-level set up fee?
- $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
YouTube
Getting the most out of Ooma Office Pro Call Recording Demo
YouTube
Getting the most out of Ooma Office Pro: Call Recording | Demo
YouTube
Ooma Office Web Portal demo
YouTube
Getting the most out of Ooma Office: Multi Ring | Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Reviewers rate Message alerts highest, with a score of 9.6.
The most common users of Ooma Office are from Small Businesses (1-50 employees).
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Reviews and Ratings
(75)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
-
Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
-
Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
July 08, 2022
Ooma Office - Great VoIP Solution
Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we moved from the big carrier to Ooma!
- Set-up is easy and quick
- Lots of great features
- Cost effective
- Group - team fax capability
- Improved headset connectivity
- Multiple office speed dial lists
March 14, 2022
Great System - especially for Small businesses
Score 9 out of 10
Vetted Review
Verified User
Great for enabling me to have company calls come to me wherever I am.
- Setting up hours of business to streamline calls where they need to go
- allowing multiple extensions
- Conference Calls
- would like it to be a tad more user friendly
March 07, 2022
I fully recommend Ooma Office!
Ooma Office gives us an easy dashboard to manage our faxes, call logs, and extensions. We also use their virtual receptionist to set our operation hours and set away messages. They have been helpful to adjust our operations to the current climate and rising WFH culture.
- Customer Service
- Virtual assistant
- Faxing
- Adding an admin portal app
March 03, 2022
Best I have found in my 75 years.
Score 10 out of 10
Vetted Review
Verified User
I was using another VOIP company for phones and a different company for fax service and was contacted by Ooma. They showed me their program which was less money and free faxes included. I was able to cancel the other two companies and save the entire amount I paid for fax service. Since the covid hit, I have worked from home a lot, and the fact that I can answer calls on my Ooma cell phone app or my laptop computer any time, any place, anywhere allows me to not be in the office, but still receive all my calls. They have cut my communications bill in half. I highly recommend them.
- Allows me to answer the phone any time and anywhere
- offers free fax service
- Gives me the freedom to leave the office and still be connected.
- I wish there was a way to stop calls that have a spoofed caller ID number.
- I would like to be able to have different ring tones for my personal cell calls and my business Ooma app calls.
November 29, 2021
Another Grateful Customer
Ooma Office has an excellent virtual receptionist that you use to set up your office phone, use your business hours and it automatically redirects your calls, there’s an app to use which makes your business so much easier to run, creating a virtual office, especially when you have employees out sick or on vacation!
- Virtual office/virtual receptionist
- Redirects calls
- Receives messages
- Earn more rewards
- Lower monthly service
- Continue to be great
October 30, 2021
Ooma Office is a great solution for small businesses
Score 8 out of 10
Vetted Review
Verified User
Ooma Office helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. It's easy for all of office staff to use and we're able to customize the virtual assistant, hours, incoming call menu, and saving our employees time.
- Call routing
- Virtual assistant
- Easy to block spam calls
- Fax could be better
- Can't send cover page with faxes
- More texting options
August 31, 2021
Ooma communications system - recommended
We were wanting to cut costs on our church's communication budget. Our local telephone company was charging us an arm and a leg for local calling. We were able to switch to Ooma Office, keep our church's phone number, and save 50% on our telephone budget.
I especially like the Ooma app for my iPhone. I am not always at the church office (small staff) and I will get the phone calls transferred to my phone very clearly marked as coming from Ooma and not a personal phone call.
I highly recommend it!
I especially like the Ooma app for my iPhone. I am not always at the church office (small staff) and I will get the phone calls transferred to my phone very clearly marked as coming from Ooma and not a personal phone call.
I highly recommend it!
- Inexpensive
- User friendly
- Great communication tool
- Sales
August 28, 2021
Just Amazing
We are using Ooma Office Company-wide. It bridges the gap between our team members and the customer's needs. Now, our customers can choose from options and be directed to the correct office branch or department immediately.
- Call transfers
- Clarity and speech
- Professionalism
- Computer app optimization
- Options to correct verbiage and pronunciation
- More features for texting
August 25, 2021
Great for small businesses, tons of bang for the buck
Score 10 out of 10
Vetted Review
Verified User
Ooma Office is being used across the organization, providing a number of solutions including call recording, conference calling, faxing, and more. As a small business owner, my favorite thing is the price tag. I did a lot of research before settling on Ooma Office. They give me a lot of bang for the buck. We get tons of features without breaking the bank, and that’s very important when you are in the growing stages. As far as their customer service goes, their team is very friendly, knowledgeable and quick to respond. They are really set up to keep small businesses running.
- Virtual assistant
- Faxing
- Mobile app
July 21, 2021
Excellent
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
- Organize
- Simple
- Good
- Excellent
- Transfer
- Login
- Support
July 19, 2021
Good value for money, easy to use, varied features
We use Ooma Office for our transportation business. We use it for customer service and in the back office. It's easy for all of our office staff to use and we're able to customize the incoming call menu, saving our employees time. Pricewise, it's a great option for small businesses.
- Easy to block robo and spam calls
- Simple set-up for phone schedules
- Easy to capture more calls by utilizing call ring-though
- Better phone modules- they often reboot or say they're disconnected from the base at inopportune times.
- Quicker updates in call logs
- E-fax option could be a bit easier
July 15, 2021
Flexible, Reliable, Professional Solution
I use Ooma Office for my single-member LLC business, which focuses on educational support services like test prep, tutoring, and language learning online. I use Ooma Office, and particularly the virtual receptionist feature, to route calls for me according to client needs and requests, and I also use it to send calls to my cell phone when I am not in the office.
- Virtual receptionist feature provides essential information to clients and routes calls appropriately
- Text messaging feature is great for clients who need to send quick communications
- Wireless, instant connectivity to their DP1 desk phone makes for easy setup
- Customer service available through chat essentially just tells you to call anyway, defeating the purpose
- Some text messaging features are problematic, such as how you can't block a contact
February 04, 2021
Ooma Office has it all and then some!!
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
- A receptionist without employing a receptionist
- Eliminate spam calls
- Call from any device
- Work remotely
- No long distance charges
- Send and receive faxes virtually
- Competitors allow for line flexibility; not all companies need a dedicate line for every user and this could lower the costs even more.
December 30, 2020
Pharmacy Review
You get the benefits of a PBX phone system in a user friendly easy to program format providing full flexibility. The virtual assistant provides a much needed benefit to filter out, screen, and direct calls effectively and efficiently. Reliability and stability issues do arise but they can be fixed with a simple power cycle or a restart.
- Virtual Assistant
- Easy to program
- Easy to Set up
- Reliability
- Stability
- Troubleshooting efficiency
December 23, 2020
Ooma Office Review
Score 8 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire office (all employees). It has helped greatly with our Customer Service department. The excellent various features are all extremely easy for me to set up and manage online on an individual user basis. The Virtual Receptionist helps so much with weeding out any telemarketers and also with connecting our customers, suppliers, and subcontractors to the employees they need to speak with. Everyone at the office really enjoys the Ooma Office system.
- Excellent selection of features
- Great customer service
- Wonderful technical support
- Could be a bit less expensive
- A few of our users who aren't as technologically advanced as others found the system overwhelming at first
- 4 of our new phones that came with our new system did not work and I had to ship them back for replacement units (all free of charge though)
December 05, 2020
Oooh Ooma!!
Ooma Office has made mobility a reality in our office. We are able to take calls from anywhere and keep in communication with each other as well. The features of this product are easy to use and customer support is exceptional. The set up of the equipment is easy and tech support is there to help you along the way 24/7.
- Mobility
- Call forwarding
- Virtual receptionist
- The app needs more functionality.
- No other issues to report room for improvement.
- No other issues to report room for improvement.
November 30, 2020
Small Phone Solution that works
Score 10 out of 10
Vetted Review
Verified User
As a cleaning service provider we primarily use the phone for communication with our customers. The Ooma phone system has provided us with much more flexibility and capabilities then we ever expected. We now have the ability to take the phones with us wherever we want. In Florida this is an excellent feature for disaster planning during hurricane season. Also, the ability to take calls remotely has increase our ability to talk with our customer at first attempt. Many of our staff work remotely which made it difficult to be able to communicate with the customers promptly. Ooma has solved this issue with their mobile application. The web application allows to update settings when ever and where ever we are so changes can be made quickly. Ooma provides the best value with the most practical features a service business needs.
- Remote system administration.
- Ease of use.
- Flexibility.
- Value.
- Include voice mail to text message with primary plan.
- Faxing landscape doc is problematic.
November 30, 2020
Ooma Office
I have been using Ooma Office for my business for more than 5 years. I love that the voicemails go to my email so if something important comes up on my days off I can follow up. I love using the app to call customers when I am not at the business. This way I am not exposing my personal cell phone number.
- Ooma App for iphone.
- Voicemails going to email.
- I constantly have to reset my password for the app.
November 05, 2020
Love it! Glad I switched!
Score 9 out of 10
Vetted Review
Verified User
I'm a sole proprietor. I've been in business over 20 years as an HR consultant, Executive Coach, Business Coach, Marketing Consultant and Keynote Speaker. I just have one Ooma number but it rings through to all of my devices. I was able to 'port' the business lines I had with other providers so people could still reach me if they had an 'older' phone number. Ooma Office is more cost effective than other phone systems/providers I've used. The set up was a bit tedious for me but their customer service is terrific! They guided me through the entire process!
- Customer service is terrific!
- Pricing is cost effective.
- Quality of calls is impeccable.
- The set up was a bit tedious for me and I'm a bit of a techy! As I recall, the manual seemed hard to follow.
October 02, 2020
Efficient and effective - just a few tweaks to improve
It is used as our only phone system for the business. It allows us control to customize our menus, so customers can get basic info without having to speak with someone. It also reduces the amount of call transferring that needs to be done, since callers can reach the proper department right away. It also has eliminated spam calls for the few months we have been using it.
- easy set up and number porting
- flat rate pricing
- easy to customize menus
- I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
- I wish the online chat feature was available more often
- I wish when calling customer service they didn't ask me to rate them every time, but I get it.
October 02, 2020
Ooma - Exceeding my expectations!
I recently switched my phone services to Ooma for my insurance agency. This move has increased my ability to be available for my customers and communicate more efficiently.
- Ease of installation
- Simple to use
- Great customer service
- Expandable
- More options for the Virtual Assistant feature
August 13, 2020
Dive Right In With 2 Feet!
We are using Ooma Office across our whole organization. We handle heavy volumes of phone calls daily. Our call volume per phone number averages around 200 daily. We receive different kinds of phone calls per day. Like all businesses, we need to focus on booking new customers. With Ooma Office, we are able to use virtual receptionists to guide a caller through different menu options so that their calls can be directed to the appropriate channels. Being able to do this allows us to focus on new clients and existing clients easily and more efficiently than before.
- Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
- AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
- Easy to use. Super simple to install and set up.
- The Sales team needs to be a little more organized and set up to answer questions for users who aren't familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go. We sat on the purchase for over 6 months because we couldn't get the answers we needed. Eventually, we just took a leap of faith (since there are no contracts) and boy-oh-boy are we glad we did it! Super happy Ooma customers.
- The mobile app always has poor audio issues for the caller. Not sure why. Maybe the physical device itself? Can't really chalk this one up to Ooma's fault, but perhaps their app needs improvement.
August 10, 2020
My office phone service review
Score 10 out of 10
Vetted Review
Verified User
We use Ooma Office so we can forward to our cell phones. It has a different, distinct ring so we know we are never missing a business call, no matter where we may be. The WiFi calling is crystal clear and for as long as I've used it, there has never once been an issue.
- Call forwarding.
- Multiple lines.
- WiFi calling.
- Different voicemail capabilities.
- Currently, as a small business owner, I'm satisfied.
Score 7 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire law firm. The digital fax number included with each number and the ability to reroute calls to their app have been incredibly useful. The ability to use the virtual receptionist to route calls has proven more useful than originally expected now that most of the staff is working remotely.
- The virtual receptionist.
- Digital faxing.
- The integration of the app is spotty.
- The web portal constantly logs you off even when you select “keep me logged in.”
- Setting up roll over ringing has been difficult and inconsistent.
July 29, 2020
Great Job Ooma Office!
Score 10 out of 10
Vetted Review
Verified User
I am the Facility Manager for one of our company's properties. When I took over this particular property, I was very disappointed with the existing LEC's phone service and pricing (my background is in telecommunications, 22+ years). I have been impressed with Ooma Office throughout the entire life cycle of sale, install, and ongoing support. We are currently using their VoIP service at one location as a test site. I love the ease of customization and their "Virtual Receptionist". I can quickly and easily notify customers with a customized announcement about critical information as soon as they connect with our office number. It streamlined processes resulting in more efficient use of time. We had a super smooth port from our old carrier over to Ooma, with practically zero downtime! We have reduced monthly phone service costs by nearly 60% at this location. When we begin converting our corporate office and other properties over to Ooma, we will be able to connect to each other inter-location, just as if we were dialing an extension down the hall! That means additional savings/more efficient internal communications. Last, but certainly not least, Ooma's Customer Service/Technical Support ROCKS!
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
- One of my areas for improvement was already answered when you were able to establish functionality for MMS messages! yay!
- There can be a significant delay when receiving text messages. Sometimes, if somebody texts to my office number, it doesn't show up in my app until the next day, UNLESS I happen to go in there and look for something.
- My mobile device used to ring a couple of times when an office call was being received, even if I didn't have it forwarded to my cell. That no longer occurs, and if I don't consciously look at missed calls, I miss some notifications of calls.